What is Your Return Policy?
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return if your item is damaged or is the wrong item.
Do you offer refunds?
Please note, refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at info@theoriginalonebrand.com with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let us know at info@theoriginalone.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!