OurReturn & Exchange Policy

Orders may be eligible for cancellation within 24 hours of purchase, provided the order has not yet entered production or fulfillment.

Because production may begin before the 24-hour period ends, cancellation is not guaranteed.

To request a cancellation, contact info@theoriginalonebrand.com as soon as possible with your order number.

If the order has already entered production or fulfillment, we may be unable to cancel it.

This voluntary cancellation policy does not limit any greater cancellation or withdrawal rights available under applicable law.

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery.

Email info@theoriginalonebrand.com with your order number, a description of the issue, and clear photographs showing the item and the issue.

After reviewing your request, we may provide an appropriate resolution, which may include a replacement, refund, or store credit, depending on the circumstances.

The 7-day notification period helps us investigate fulfillment issues promptly. It does not limit any mandatory rights or remedies provided under applicable consumer law.

Because many of our products are produced or prepared specifically after an order is placed, we generally do not accept returns or exchanges for change of mind, personal preference, or incorrect size selection, except where required by applicable law.

Please review the product-specific Size & Fit information before placing your order.

If you need assistance before purchasing, contact info@theoriginalonebrand.com.

Customers are responsible for selecting the appropriate size before completing an order.

Sizing may vary between products because different garments use different blanks, cuts, and proportions. Always refer to the Size & Fit information on the individual product page rather than assuming the same size will fit identically across every product.

An incorrectly selected size is not considered a defective or incorrect item.

When a refund is approved, it will generally be issued to the original payment method. Processing times after a refund is issued depend on your bank, card issuer, or payment provider.

Original shipping charges are generally non-refundable unless the refund is related to an error by us or applicable law requires otherwise.

If a shipment is returned because of an incorrect or incomplete address, failed delivery attempt, refusal of delivery, or another customer-related delivery issue, additional shipping charges may apply before the order can be resent.

If a package is returned because of an error by us or our fulfillment partner, we will work with you to resolve the issue.

Nothing in this policy is intended to exclude, restrict, or waive any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

Customers in certain jurisdictions may have additional statutory rights, including cancellation, withdrawal, refund, replacement, repair, or other remedies. Where those rights apply, they take precedence over any conflicting provision in this policy.