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Returns and Exchange Policy

The Original One Brand Return & Exchange Policy

Effective Date: 11/18/24

At The Original One, we value quality, sustainability, and your satisfaction. As our products are custom-made to reduce waste and support eco-conscious practices, we’ve outlined our return and exchange policy below to ensure transparency and efficiency.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, we’re here to help.

  • Timeframe: Contact us within 7 days of receiving your order.
  • How to Reach Us: Email info@theoriginalonebrand.com with your order number and a clear photo of the item.
  • Resolution: Based on the issue, we will offer a replacement, store credit, or a refund to your original payment method.

No Returns or Exchanges

Due to the custom-made nature of our products, we are unable to accept returns or exchanges for reasons such as:

  • Incorrect size selection.
  • Changes of mind or personal preferences.

To ensure the perfect fit:

  • Refer to the detailed sizing charts available on each product page.
  • For additional guidance, contact our support team via info@theoriginalonebrand.com or the chat widget on our website before placing your order.

Commitment to Quality

Every product undergoes a thorough quality inspection before it’s shipped to you. While we take every precaution to deliver exceptional items, we understand that occasional issues may arise.

  • If you have concerns about your order, contact us immediately so we can address them promptly.
  • We are committed to making your shopping experience smooth and satisfying.

Contact Us

For any questions or concerns, please reach out to:

Thank you for supporting The Original One and embracing sustainable fashion. Your choice helps us reduce waste while delivering unique, custom-made designs tailored just for you.