Terms &INFORMATION

At The Original One Brand L.L.C., all products are custom-manufactured to order. By completing a purchase on this site, you expressly acknowledge and agree to the terms of this policy.

All Sales Are Final — No Returns or Exchanges

Due to the bespoke, made-to-order nature of our products, all sales are final. We do not accept returns, exchanges, or refunds for:

• Incorrect size selection (detailed sizing charts are provided on every product page)
• Change of mind, buyer's remorse, or personal preference
• Items that have been worn, washed, or altered in any way
• Requests made outside the applicable claim window

By placing an order, the customer acknowledges they have reviewed the applicable size guide and product description and agrees that size/fit preference does not constitute grounds for a return or refund.

Damaged, Defective, or Incorrect Items

The Original One Brand L.L.C. warrants that all items will be free from manufacturing defects at the time of shipment. In the event you receive an item that is damaged, defective, or materially different from what was ordered, we will provide remedy at our sole discretion.

Upon verification, remedies may include: replacement of the item, store credit, or refund to the original payment method. The Original One Brand L.L.C. reserves the right to determine the appropriate remedy at its sole discretion. Submitting fraudulent claims constitutes breach of these Terms and may result in account termination and legal action.

Chargebacks & Payment Disputes

Filing a chargeback or payment dispute without first contacting us through the proper channels constitutes a breach of this agreement. In the event of a fraudulent or unjustified chargeback, The Original One Brand L.L.C. reserves the right to dispute the claim, provide all order documentation to the payment processor, and seek recovery of any associated fees and costs, including reasonable legal fees.

Due to the custom-manufactured nature of our products, cancellation rights are strictly limited. By placing an order, you acknowledge and agree to the following terms.

Pre-Production Cancellation Window

Orders may be cancelled within 24 hours of placement, provided the order has not yet entered production. To request a cancellation, you must contact us immediately at info@theoriginalonebrand.com with your order number. Cancellations are not guaranteed and are subject to our confirmation.

Post-Production — No Cancellation

Once an order enters production — which typically occurs within 24 hours of placement — cancellation is not possible under any circumstances. The customer waives any right to cancel upon production commencement. No exceptions will be made for orders in production, fulfillment, or transit.

Approved Cancellation Refunds

Where a cancellation is approved prior to production, a full refund will be issued to the original payment method within 5–10 business days. The Original One Brand L.L.C. is not responsible for delays caused by your financial institution.

Force Majeure

The Original One Brand L.L.C. shall not be liable for any failure or delay in fulfillment caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, labor disputes, supplier failures, pandemics, government restrictions, or carrier disruptions. In such events, we will notify customers and provide alternative remedies where reasonably possible.

All products are custom-made to order. Production requires 2–4 business days before shipment. Delivery timeframes below begin after fulfillment and are estimates only — they are not guaranteed delivery dates.

Complimentary Shipping

Complimentary standard shipping applies to U.S. orders of $100.00 or more pre-tax. Orders below this threshold are subject to shipping fees calculated at checkout. Complimentary shipping applies to standard service only and does not apply to expedited options.

Risk of Loss

Title and risk of loss for all products pass to the customer upon our delivery to the carrier. The Original One Brand L.L.C. is not responsible for lost, stolen, or delayed packages once transferred to the carrier. Customers are encouraged to contact the carrier directly for shipment issues. In cases of confirmed carrier loss, we will work with you to file a claim.

Incorrect Address

The customer is solely responsible for providing an accurate shipping address at checkout. The Original One Brand L.L.C. is not liable for orders shipped to an incorrect address provided by the customer. Re-shipment to a corrected address will be at the customer's expense.

International Duties & Taxes

International orders may be subject to import duties, customs fees, and taxes levied by the destination country. These charges are the sole responsibility of the customer and are not collected or remitted by The Original One Brand L.L.C. We are not responsible for delays caused by customs processing.

Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect address, refusal of delivery, or failure to collect from a carrier facility, the customer will be responsible for re-shipment costs. Unclaimed packages will not be refunded.

This Privacy Policy governs the collection, use, storage, and disclosure of personal information by The Original One Brand L.L.C. ("Company," "we," "us," or "our") through our website at theoriginalonebrand.com. By using our site, you consent to the practices described herein.

Information We Collect

• Identifiers: Name, email address, shipping and billing address, phone number
• Payment Information: Processed securely via PCI-DSS compliant third-party processors. We do not store full payment card details.
• Commercial Information: Products purchased, order history, transaction records
• Technical Data: IP address, browser type, device identifiers, pages visited, referring URLs, session duration
• Communications: Content of messages or inquiries submitted to us

How We Use Your Information

• To process, fulfill, and communicate about your orders
• To provide customer support and resolve disputes
• To send transactional and, where opted-in, marketing communications
• To improve website functionality and user experience
• To detect, prevent, and investigate fraud and unauthorized activity
• To comply with applicable laws and legal obligations

Disclosure of Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may disclose information to: (a) service providers who assist in operating our business under confidentiality obligations; (b) law enforcement or regulatory authorities as required by law; (c) successors in interest in connection with a merger, acquisition, or sale of assets.

California Residents — CCPA Rights

If you are a California resident, you have the right to: (1) know what personal information we collect and how it is used; (2) request deletion of your personal information; (3) opt out of the sale of personal information (we do not sell personal information); (4) non-discrimination for exercising these rights. To exercise your rights, contact us at info@theoriginalonebrand.com.

European Residents — GDPR Rights

If you are located in the European Economic Area, you have rights under the General Data Protection Regulation including: access, rectification, erasure ("right to be forgotten"), restriction of processing, data portability, and the right to object. Our legal basis for processing is contract performance, legitimate interests, and consent where applicable. To exercise your rights or withdraw consent, contact info@theoriginalonebrand.com.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for 7 years for accounting and legal purposes.

Security

We implement industry-standard technical and organizational measures to protect your information, including SSL/TLS encryption and access controls. No method of electronic transmission is 100% secure; we cannot guarantee absolute security but commit to notifying affected individuals of any confirmed breach in accordance with applicable law.

Cookies

We use essential, functional, and analytics cookies. Essential cookies are necessary for site operation and cannot be disabled. You may manage non-essential cookies through your browser settings. Disabling certain cookies may affect site functionality.

This website is operated by The Original One Brand L.L.C. ("Company"). By accessing, browsing, or purchasing from this website, you ("Customer," "you," "your") agree to be bound by these Terms of Service ("Terms") in their entirety. If you do not agree, do not use this site.

Acceptance of Terms

Your use of this site and completion of a purchase constitutes your electronic acceptance of these Terms. These Terms constitute a legally binding agreement between you and The Original One Brand L.L.C.

Products, Pricing & Availability

All products are custom-manufactured to order. Prices are subject to change without notice. We reserve the right to limit quantities, discontinue products, or cancel orders at our discretion. In the event we cancel an order, you will receive a full refund. We are not responsible for typographical errors in pricing; if an item is listed at an incorrect price, we reserve the right to cancel and refund the order.

Prohibited Conduct

You agree not to: (a) use this site for unlawful purposes; (b) submit false or fraudulent orders or claims; (c) infringe on our intellectual property; (d) use automated tools to scrape or harvest data from the site; (e) interfere with the site's security or functionality; (f) impersonate any person or entity.

Disclaimer of Warranties

This site and its contents are provided on an "as is" and "as available" basis without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement, to the fullest extent permitted by law.

Limitation of Liability

To the maximum extent permitted by applicable law, The Original One Brand L.L.C., its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising from your use of this site or our products. Our total aggregate liability to you for any claim arising from a purchase shall not exceed the amount you paid for the specific product giving rise to the claim.

Indemnification

You agree to indemnify, defend, and hold harmless The Original One Brand L.L.C. and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising from your use of this site, your breach of these Terms, or your violation of any applicable law or third-party rights.

Dispute Resolution & Binding Arbitration

Any dispute, claim, or controversy arising from or relating to these Terms, your use of this site, or any products purchased shall be resolved exclusively by final and binding individual arbitration under the Federal Arbitration Act (9 U.S.C. § 1 et seq.), administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, which are available at adr.org. Arbitration shall be conducted in English on an individual basis. YOU EXPRESSLY WAIVE YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING. The arbitrator shall have authority to award any remedy available at law or in equity on an individual basis only. This arbitration agreement survives termination of your relationship with us and is enforceable by either party's successors and assigns. Notwithstanding the foregoing, either party may seek emergency injunctive or equitable relief in a court of competent jurisdiction solely to protect intellectual property rights or prevent irreparable harm pending arbitration.

Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the United States of America and, to the extent applicable, the laws of the state in which The Original One Brand L.L.C. is registered, without regard to conflict of law provisions. For any legal proceedings not subject to arbitration, you consent to the exclusive jurisdiction of the federal or state courts of competent jurisdiction in the United States, and waive any objection to such venue on grounds of inconvenience or otherwise.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it enforceable.

Entire Agreement

These Terms, together with our Privacy Policy, Return Policy, and other policies incorporated by reference, constitute the entire agreement between you and The Original One Brand L.L.C. regarding your use of this site and supersede all prior agreements.

Modifications

We reserve the right to modify these Terms at any time. Changes are effective upon posting. Your continued use of the site after changes constitutes acceptance of the revised Terms. We encourage you to review this page periodically.

All content on this website — including but not limited to the brand name, logo, product designs, graphics, text, images, trade dress, and any other creative works — is the exclusive property of The Original One Brand L.L.C. and is protected by U.S. and international copyright, trademark, trade dress, and other intellectual property laws.

Trademarks

"The Original One," "The Original One Brand," and all associated logos, stylizations, and marks are trademarks and/or trade dress of The Original One Brand L.L.C. Unauthorized use of these marks in connection with any product or service is strictly prohibited and may constitute trademark infringement under 15 U.S.C. § 1125.

Prohibited Use — Zero Tolerance

• Reproducing, copying, modifying, distributing, or publicly displaying any content without prior written authorization
• Using our brand name, logo, or designs for commercial purposes of any kind
• Creating derivative works based on our intellectual property
• Manufacturing, selling, or distributing counterfeit or imitation products
• Using our marks in metatags, domain names, or in any way likely to cause confusion as to the source of goods or services

Violations will be pursued aggressively, including DMCA takedowns, cease and desist demands, and civil litigation seeking damages, injunctive relief, and attorneys' fees.

User-Generated Content

By submitting photos, reviews, or other content to us or tagging us on social media, you grant The Original One Brand L.L.C. a non-exclusive, royalty-free, worldwide, perpetual license to use, display, reproduce, and distribute such content in connection with our brand and marketing activities.

DMCA Notice

If you believe content on this site infringes your copyright, please send a written notice to info@theoriginalonebrand.com containing: (1) identification of the copyrighted work; (2) identification of the infringing material and its location; (3) your contact information; (4) a statement of good faith belief that use is not authorized; (5) a statement under penalty of perjury that the information is accurate and you are the rights holder or authorized to act on their behalf.

The Original One Brand L.L.C. is committed to ensuring that our website is accessible to all individuals, including those with disabilities, in accordance with the Americans with Disabilities Act (ADA) and applicable web accessibility standards.

Standard of Conformance

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. We regularly review our site and work to remediate identified barriers.

Measures Taken

• Text alternatives provided for all non-text content
• Sufficient color contrast maintained throughout
• All functionality operable via keyboard navigation
• Clear and consistent navigation and labeling
• Compatibility tested with common assistive technologies

Known Limitations

While we strive for full compliance, some content — particularly third-party integrations — may not yet fully conform. We are actively working to identify and resolve all accessibility barriers.

Feedback & Alternative Access

If you encounter any accessibility barrier on our site or require information in an alternative format, please contact us at info@theoriginalonebrand.com. We will respond within 2 business days and make every reasonable effort to provide access to the information or service you need through an alternative means.

Formal Complaints

If you are not satisfied with our response to an accessibility concern, you may contact the U.S. Department of Justice ADA Information Line at 1-800-514-0301 or file a complaint at ada.gov.