At The Original One, we strive to process your order as quickly as possible. Most orders are fulfilled within just 2–5 days, and then they’re on their way to you! Shipping times depend on your location, but here’s a general guide:
- USA: 2–5 business days
- Europe: 3–7 business days
- Australia: 4–8 business days
- Japan: 4–8 business days
- International: 7–15 business days
We’ll make sure your order reaches you swiftly and safely!
Where Will My Order Ship From?
We work with a network of reliable, on-demand fulfillment partners who have facilities located around the world. This means your order will ship from the facility closest to you to ensure quick and smooth delivery!
Will I Be Charged Customs for My Order?
For international orders, customs or tax fees may be applied depending on your country's regulations. Unfortunately, we don’t have control over these fees, which are determined by your local customs office. We recommend checking with your local customs office for specific details on duties or taxes that might apply.
What If My Order Hasn’t Arrived Yet?
We want to make sure you get your order! If it seems delayed, here’s how you can help us track it down quickly:
- Double-check your shipping confirmation email to ensure the delivery address is correct.
- Reach out to your local post office to see if they have your package.
- Check with your neighbors in case the courier left the package with them.
If the address is correct and you still haven’t received your package, feel free to contact us at info@theoriginalonebrand.com with your order number, and we’ll be happy to assist you. If you found an error in the delivery address, we’d be glad to send a replacement, but please note that shipping costs will apply.