How WeShipping Policy

All production and delivery windows are estimates unless expressly stated otherwise. Nothing in this policy limits any consumer right or shipping-delay remedy that cannot lawfully be excluded.

Every piece from The Original One is produced on demand through third-party fulfillment partners. Production time and carrier transit time are separate stages of an order.

Please allow approximately 2-3 business days for normal order processing and production, pending payment verification and product availability. Some products, production facilities, high-volume periods, or destination-specific orders may require additional time.

Orders placed on weekends or U.S. holidays begin processing on the next business day. You will receive a shipping confirmation email with tracking information after the order has been handed to the carrier.

If the product page, checkout, or order confirmation displays a different production estimate for a specific item, that more specific estimate controls for that item.

Where no greater right is provided by applicable law, cancellation may be requested within 24 hours after placing an order and only if production has not begun. Production may begin before the 24-hour period expires. Once production begins, voluntary cancellation is ordinarily unavailable.

To request cancellation, contact info@theoriginalonebrand.com immediately with your order number. A cancellation is not confirmed until Client Services confirms that production has not begun and the request has been accepted.

Complimentary standard shipping is available on qualifying U.S. orders of $100 or more before taxes and other charges.

Standard Shipping is currently the only shipping method offered. U.S. orders typically arrive within 3-5 business days after fulfillment.

Shipping rates, when applicable, are calculated at checkout based on destination, product eligibility, fulfillment location, and carrier availability. Transit estimates begin after production is complete.

International orders are sent using our standard tracked international shipping service. The specific carrier may vary by fulfillment location and destination.

International delivery estimates are destination-specific and are shown at checkout, in the order confirmation, or through the carrier after dispatch. We do not apply one universal delivery window to every international destination because origin facility, destination, carrier service, customs clearance, and local delivery conditions can differ.

Carrier transit estimates are guides rather than guaranteed delivery dates unless a service is expressly sold as guaranteed. Customs clearance, public holidays, weather, carrier disruptions, and destination-country procedures may add time.

International orders may be subject to customs duties, import taxes, brokerage charges, VAT, or other government-imposed fees. Unless checkout expressly states that such charges are prepaid or included, they are generally the responsibility of the recipient to the extent permitted by applicable law.

Refusal to pay destination-country charges may cause a shipment to be returned or abandoned. Any refund or re-shipment in that situation will be handled in accordance with applicable law and any non-recoverable carrier or customs charges that may lawfully be deducted.

We make reasonable efforts to ship orders within the timeframe represented at the time of purchase. If we learn that an order cannot ship within the represented timeframe, we may provide a revised shipping estimate, seek consent to the delay, offer cancellation and refund options, or take another action required by applicable law.

If we determine that an order cannot be fulfilled, we may cancel the affected order and issue the required refund to the original payment method.

After dispatch, you will receive a tracking number by email when tracking is available. Tracking information may take time to update after the carrier first receives the shipment.

If tracking shows delivered but the package is not present, check the delivery location, household or building staff, nearby safe locations, and the carrier tracking details. If the package remains missing, contact Client Services so we can review the shipment and, where appropriate, assist with a carrier claim.

If an order arrives visibly damaged, photograph the packaging and merchandise as soon as reasonably possible and contact us. Customers should notify us within 7 calendar days of delivery when possible so we can investigate promptly with the fulfillment partner and carrier.

The 7-day notification request is an administrative claim period and does not waive or shorten any statutory right or remedy that cannot legally be limited.

For shipments that appear lost in transit, contact us so we can investigate with the carrier. Responsibility for replacement, refund, loss, or delivery risk will be determined under applicable law and the circumstances of the shipment.

Customers are responsible for entering complete and accurate shipping information at checkout. Contact us immediately if you discover an address error. We cannot guarantee that an address can be changed after production or shipment begins.

If an order is returned, redirected, or requires re-shipment because of an address supplied incorrectly by the customer, additional shipping costs may apply where permitted by law.

Delivery can be affected by severe weather, natural disasters, customs actions, governmental restrictions, labor disruptions, carrier interruptions, public-health emergencies, supplier or fulfillment interruptions, and other events outside our reasonable control. We will handle affected orders in accordance with applicable law and any mandatory delay, cancellation, or refund rights.

Nothing in this Shipping Policy excludes, restricts, waives, or modifies any consumer right or remedy that cannot lawfully be excluded. Where this policy conflicts with mandatory law applicable to a customer or transaction, the mandatory law controls to the extent of that conflict.