The Original One BrandLEGAL

The Original One produces merchandise on demand. Please review product descriptions, color selections, garment measurements, and size information carefully before placing an order.

Change-of-Mind Returns

Except where applicable law requires otherwise, The Original One does not accept returns or exchanges solely because of:

• Incorrect size selection.
• Change of mind or buyer's remorse.
• Personal preference, including color or fit preference, where the item received materially matches the item ordered.
• Items that have been worn, washed, altered, damaged after delivery, or otherwise used beyond what applicable law permits for inspection.

This store policy does not limit any statutory withdrawal, conformity, warranty, repair, replacement, price-reduction, refund, or other consumer right that cannot legally be excluded.

Damaged, Defective or Incorrect Merchandise

Customers should notify us within 7 calendar days after confirmed delivery if merchandise arrives damaged, defective, or materially different from the item ordered. Prompt notice helps us investigate the issue with our fulfillment provider and carrier.

The 7-day notification period is an administrative claim period only. It does not waive or shorten any statutory warranty, consumer guarantee, conformity right, or other remedy that cannot legally be limited.

To submit a claim, email info@theoriginalonebrand.com and include:

• Your order number.
• A clear description of the issue.
• Clear photographs showing the item and the issue, where reasonably possible.

After review, the available remedy may include replacement, store credit, refund to the original payment method, repair, or another remedy required or permitted by applicable law.

Chargebacks & Payment Disputes

We encourage customers to contact us first so we can attempt to resolve order concerns directly. We reserve the right to contest fraudulent, duplicate, unsupported, or otherwise improper payment disputes and to provide transaction, fulfillment, delivery, communication, and policy records to the applicable payment processor or financial institution. Nothing in this section limits any chargeback or payment-dispute right provided by applicable law or card-network rules.

Voluntary Pre-Production Cancellation Policy

Where no greater cancellation or withdrawal right is provided by applicable law, customers may request cancellation within 24 hours after placing an order, provided production has not begun.

Production may begin before the 24-hour period expires. A cancellation request is not effective until The Original One Brand L.L.C. confirms that production has not begun and the cancellation has been accepted.

Once production begins, voluntary cancellation is ordinarily unavailable because manufacturing or fulfillment has commenced. This voluntary policy does not limit any cancellation, withdrawal, refund, shipping-delay, or other right provided by applicable law.

To request cancellation, contact info@theoriginalonebrand.com immediately and include your order number.

Approved Cancellation Refunds

If an order is successfully cancelled before production begins, we will initiate a refund to the original payment method. Financial institutions and payment providers may require additional time to post an approved refund after it has been initiated.

All products are produced and fulfilled on demand. Current production estimates, shipping services, destination-specific delivery estimates, international shipping information, and shipping charges are maintained on the dedicated Shipping Policy page.

View the current Shipping Policy

We intentionally do not reproduce delivery estimates on this Legal page so the Shipping Policy remains the current source of operational shipping information.

Shipping Estimates and Delays

Production and delivery timeframes displayed on the website are estimates unless expressly stated otherwise. We make reasonable efforts to ship within represented timeframes. When applicable law requires notice, consent, cancellation, or refund options because of a shipping delay, those rights will be provided.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout. If incorrect or incomplete information causes an order to be returned, redirected, or require re-shipment, additional shipping charges may apply where permitted by law. Contact us immediately if you discover an address error.

Lost, Stolen or Damaged Shipments

If tracking indicates a shipment may be lost, or if a package arrives damaged, contact us so we can assist with the carrier investigation and determine the appropriate resolution. Responsibility for loss, damage, and delivery risk will be determined under the shipping contract and applicable law; nothing in this section transfers risk in a manner prohibited by law.

International Duties & Taxes

International orders may be subject to customs duties, import taxes, brokerage charges, or other government-imposed fees. Unless checkout specifically states otherwise, such charges are generally the responsibility of the recipient to the extent permitted by applicable law. Customs processing may affect delivery times.

Force Majeure

To the extent permitted by law, we are not responsible for delay or failure caused by events beyond our reasonable control, including severe weather, natural disasters, governmental action, labor disruptions, carrier failures, supplier or fulfillment interruptions, public-health emergencies, war, terrorism, civil unrest, or major network or infrastructure failures. This clause does not exclude any remedy that applicable law requires us to provide.

Information We Collect

When you interact with The Original One, we may collect information including:

• Identifiers such as name, email address, telephone number, billing address, and shipping address.
• Commercial information such as orders, products viewed or purchased, returns, claims, and customer-service history.
• Technical information such as IP address, browser type, device identifiers, referring URLs, and website activity.
• Communications that you send to us.
• Cookie, analytics, advertising, and similar technology information, subject to applicable consent requirements.

Payment-card information is processed by our payment service providers. We do not intentionally store complete payment-card credentials on our own servers.

How We Use Information

• Process, fulfill, and communicate about orders.
• Provide customer service and resolve disputes.
• Process refunds and claims.
• Operate, secure, personalize, and improve the website.
• Detect and prevent fraud, abuse, and unauthorized activity.
• Measure website and advertising performance.
• Send marketing communications where permitted and subject to applicable consent or opt-out rights.
• Comply with legal, accounting, tax, regulatory, and recordkeeping obligations.
• Protect our company, customers, and legal rights.

Service Providers, Advertising & Analytics

We may disclose information to service providers and business partners that support ecommerce, payments, print-on-demand fulfillment, shipping, analytics, fraud prevention, customer communications, marketing, professional services, and website operations. Depending on the technology used and applicable law, certain transfers of identifiers, device information, browsing activity, or commercial information to advertising partners may constitute a sale, sharing, targeted advertising, or similar regulated activity even when no money is exchanged.

Where required, we provide applicable consent, opt-out, or privacy-choice mechanisms and honor legally recognized preference signals when required by law.

California Privacy Rights

California residents may have rights under the California Consumer Privacy Act, as amended, including rights to know, access, correct, delete, and obtain information about certain collection and disclosure practices; to opt out of certain sale or sharing of personal information; to limit certain uses of sensitive personal information where applicable; and to exercise those rights without unlawful discrimination. Requests may be sent to info@theoriginalonebrand.com. We may verify identity before completing certain requests.

European Economic Area, United Kingdom and Other International Privacy Rights

Individuals in certain jurisdictions may have rights including access, correction, deletion, restriction, objection, data portability, withdrawal of consent where processing relies on consent, and complaint to an applicable supervisory authority. Depending on the context, our processing may rely on contract performance, legitimate interests, consent, or compliance with legal obligations. Requests may be sent to info@theoriginalonebrand.com.

Cookies

The website may use essential, functional, analytics, and advertising cookies or similar technologies. Essential technologies support functions required for the site to operate. Where applicable law requires consent before non-essential technologies are used, those technologies will be handled through the applicable consent mechanism. Users may also have browser-based or website-based controls for privacy preferences.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfillment, customer service, accounting, tax, fraud prevention, dispute resolution, enforcement, and legal or regulatory requirements. Retention periods may vary by data type and jurisdiction.

Data Security

We maintain reasonable administrative, technical, and organizational safeguards intended to protect personal information. No internet transmission or storage system can be guaranteed to be completely secure.

Website Use and Acceptance

This website is operated by The Original One Brand L.L.C. By accessing or using the website, or completing a purchase, you agree to these Terms and the policies incorporated by reference to the extent they lawfully apply to you. If you do not agree, do not use the website or complete a purchase.

Products, Images & Variations

We make reasonable efforts to display product colors, measurements, descriptions, and images accurately. Color appearance may vary by device or display settings. Because products may be produced individually, minor manufacturing variations may occur where consistent with the applicable product specification and consumer law.

Pricing, Availability & Order Acceptance

Products, colors, sizes, pricing, promotions, and availability may change without notice. We reserve the right, where permitted by law, to limit quantities, discontinue products, reject fraudulent or abusive transactions, correct material listing errors, or cancel orders we cannot fulfill. If we cancel a paid order, we will provide the applicable refund.

Prohibited Conduct

You may not:

• Use the website for unlawful, fraudulent, abusive, or unauthorized purposes.
• Attempt unauthorized access to the website, accounts, systems, or data.
• Interfere with website security, availability, or functionality.
• Submit fraudulent orders, claims, reviews, or payment disputes.
• Impersonate another person or entity.
• Use unauthorized automated methods to scrape, harvest, or exploit site content or data.
• Infringe our intellectual-property rights or the rights of others.

Third-Party Services

The website may rely on or link to third-party services, applications, payment processors, fulfillment providers, carriers, social platforms, or websites. Third-party services are governed by their own terms and privacy practices, and we are not responsible for third-party acts or omissions except where applicable law provides otherwise.

Disclaimer of Warranties

To the fullest extent permitted by applicable law, the website and its content are provided on an "as is" and "as available" basis. We do not exclude or disclaim any warranty, consumer guarantee, or protection that cannot legally be excluded.

Limitation of Liability

To the fullest extent permitted by applicable law, The Original One Brand L.L.C. and its officers, members, employees, contractors, and agents will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from use of the website or purchase of products. Where liability cannot legally be excluded or limited, liability is limited only to the extent permitted by applicable law. Nothing in these Terms limits liability where limitation is prohibited.

Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless The Original One Brand L.L.C. and its affiliates, officers, members, employees, and agents from third-party claims arising from your unlawful use of the website, fraud, intentional infringement of third-party rights, or material violation of these Terms. This provision does not require a consumer to indemnify us for our own unlawful conduct, negligence, or obligations that applicable law does not permit us to transfer.

Disputes

We encourage customers to contact us first so that concerns can be resolved directly whenever possible. Nothing in these Terms requires a consumer to waive a court, tribunal, regulator, chargeback, collective, class, arbitration, or other dispute-resolution right that cannot lawfully be waived. Any separate arbitration or dispute-resolution agreement will apply only if validly presented, accepted, and enforceable under the law governing the customer and transaction.

Governing Law

These Terms are governed by applicable United States law and, where applicable, the laws of the state in which The Original One Brand L.L.C. is organized, without overriding mandatory consumer protections that apply based on a customer's jurisdiction. Nothing in this clause deprives a consumer of protections that applicable law does not permit the parties to contract away.

Severability

If any provision is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted or severed to the minimum extent necessary, and the remaining provisions will continue in effect.

Entire Agreement and Incorporated Policies

These Terms, together with the Privacy Policy, Return Policy, Shipping Policy, and other policies expressly incorporated by reference, constitute the agreement governing use of the website and applicable transactions, subject to mandatory law. Where an operational policy is updated, the current version published on the website controls from its stated effective date to the extent permitted by law.

Changes to These Terms

We may update these Terms periodically. Revised terms become effective when published unless applicable law requires additional notice, consent, or another effective date. The revision date at the top of this page identifies the current version.

International Consumer Rights

Customers outside the United States may have statutory rights that differ from our voluntary store policies. Nothing on this website is intended to eliminate mandatory consumer rights.

European Union / European Economic Area

Where applicable law provides a statutory right of withdrawal for distance purchases, that right remains unaffected by our voluntary cancellation policy. Exceptions may apply to goods genuinely made to a consumer's specifications or clearly personalized. The fact that a standard garment is manufactured or fulfilled after an order is placed does not, by itself, mean that a statutory exception necessarily applies. Where applicable, statutory rights relating to conformity, repair, replacement, price reduction, refund, warranty, and remedies for faulty goods remain in effect.

United Kingdom

Where UK consumer law applies, applicable statutory cancellation, return, refund, satisfactory-quality, fitness-for-purpose, description, and other mandatory rights remain unaffected. Exceptions for bespoke or personalized goods apply only where the legal requirements for such an exception are actually met.

Australia

Where the Australian Consumer Law applies, our goods come with consumer guarantees that cannot be excluded. Nothing in our policies excludes or limits a guarantee, remedy, refund, replacement, repair, or other right that the Australian Consumer Law does not permit us to exclude.

Canada

Nothing in these Terms limits rights or remedies that cannot be excluded under applicable Canadian federal, provincial, or territorial consumer-protection law.

Other Jurisdictions

For customers in other jurisdictions, mandatory local consumer, privacy, ecommerce, warranty, and product laws continue to apply where those laws cannot validly be excluded or varied by contract.

All original content appearing on this website, including The Original One name, logos, product artwork, graphics, photographs, written content, visual presentation, trade dress, and other original materials, is owned by or licensed to The Original One Brand L.L.C. except where otherwise indicated. Such content may be protected by copyright, trademark, trade dress, and other applicable intellectual-property laws.

Trademarks

The Original One, The Original One Brand, associated logos, and other source-identifying brand elements may constitute trademarks or trade dress of The Original One Brand L.L.C. Nothing on the website grants permission to use our trademarks without authorization.

Prohibited Intellectual-Property Use

Unless authorized by law or in writing, you may not:

• Reproduce our product designs or artwork for commercial purposes.
• Manufacture or sell counterfeit or imitation products bearing our marks.
• Use our logos or trademarks to falsely imply affiliation, endorsement, sponsorship, or source.
• Copy or commercially distribute proprietary website imagery or creative materials.
• Use our marks in a manner likely to cause confusion as to the source of goods or services.

We reserve all remedies available under applicable law, including takedown requests, injunctive relief, damages, and recovery of costs or fees where authorized.

User-Generated Content

If you directly submit photographs, reviews, videos, testimonials, or other content to us for publication or marketing, you represent that you have the right to provide that content. Where you expressly authorize us to use submitted content, you grant us the non-exclusive rights reasonably necessary to display, reproduce, distribute, adapt for technical formatting, and promote that content in connection with The Original One, subject to applicable law and any agreed terms. Merely mentioning or tagging the brand does not by itself override rights you otherwise retain in your content.

Copyright / DMCA

If you believe content on our website infringes a copyright you own or control, contact info@theoriginalonebrand.com. Your notice should identify the copyrighted work, the allegedly infringing material and its location, your contact information, and the statements required by applicable copyright law. We may request additional information necessary to process a valid notice.

The Original One Brand L.L.C. is committed to providing an accessible digital experience. We aim to improve the accessibility and usability of the website and use recognized accessibility standards, including the Web Content Accessibility Guidelines (WCAG), as guidance where appropriate.

Because websites, third-party applications, and ecommerce integrations change over time, we do not represent that every component will be free of accessibility barriers at all times. If you encounter difficulty accessing any part of the website, email info@theoriginalonebrand.com and identify the page or feature creating difficulty and, if possible, the type of assistance required. We will make reasonable efforts to provide the requested information or service through an accessible alternative and to address identified barriers.

Contact

Questions regarding these Terms, privacy practices, customer policies, intellectual property, accessibility, or an order may be directed to:

Business: The Original One Brand L.L.C.
Email: info@theoriginalonebrand.com
Website: theoriginalonebrand.com

Policy integration: The current standalone Return Policy and Shipping Policy remain the operational sources of truth for their respective subjects and are incorporated into these Terms by reference.