Shipping Policy
Last Updated: 11/18/24
At The Original One, every product is carefully made just for you, ensuring unique quality and attention to detail. Here’s everything you need to know about our shipping process:
Order Processing & Delivery Times
Each item is custom-made to order, requiring 2–4 business days to craft and prepare for shipping. Once your order is ready, delivery times are as follows:
- USA: 2–5 business days
- Europe: 3–7 business days
- Australia: 4–8 business days
- Japan: 4–8 business days
- International: 7–15 business days
Note: During high-demand periods or holidays, processing and delivery times may vary slightly. We’ll keep you updated throughout the process.
Shipping Locations
We partner with a global network of reliable fulfillment facilities. Your order will be shipped from the location closest to you to ensure fast and efficient delivery.
Customs & Fees
For international orders, customs or tax fees may apply based on your country’s regulations. These fees are the responsibility of the customer and are determined by local authorities.
- For more details, please contact your local customs office.
- If you need assistance, our team is happy to help at info@theoriginalonebrand.com.
Tracking Your Order
Once your order is shipped, you’ll receive a confirmation email with a tracking number. Use this number to monitor your shipment. If you don’t receive tracking information, please contact us at info@theoriginalonebrand.com.
Delayed or Missing Orders
If your package doesn’t arrive as expected:
- Confirm the delivery address in your shipping confirmation email.
- Check with your local post office or neighbors for missed deliveries.
- If you still cannot locate your package, contact us at info@theoriginalonebrand.com with your order number.
- If the address provided was incorrect, we can resend the order (additional shipping fees may apply).
Why Custom-Made?
We take pride in offering products that are made especially for you. This process ensures exceptional quality and attention to detail while minimizing waste. Thank you for your patience as we craft your one-of-a-kind item.
Our Commitment
We’re dedicated to providing an exceptional experience from start to finish. For any questions or concerns about your order, reach out to us anytime at info@theoriginalonebrand.com.