Effective Date: 11/18/24
At The Original One, we strive to process your orders quickly to ensure timely delivery. Due to the nature of our custom-made products, cancellations are subject to the following terms:
Order Cancellation Terms:
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Before Order Processing:
- Orders can be canceled within 24 hours of being placed. To request a cancellation, please contact us immediately at info@theoriginalonebrand.com with your order number.
- If your order has not entered the processing stage, we will cancel the order and issue a full refund.
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After Order Processing:
- Once your order is in production or shipped, it cannot be canceled as our products are custom-made specifically for you.
Changes to Orders:
- If you wish to make changes to your order (e.g., update shipping details or adjust sizes), please contact us within 24 hours of placing the order. Changes are subject to availability and production timelines.
Refunds for Canceled Orders:
- Approved cancellations made within the allowed timeframe will be refunded to the original payment method. Refunds may take 5-7 business days to process, depending on your bank or payment provider.
Contact Us:
For questions about cancellations, please email info@theoriginalonebrand.com or use our Contact Us form on the website.