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Privacy Policy

Last Updated: 11/18/24

This Privacy Policy describes how The Original One Brand L.L.C., The Original One Brand, or The Original One (collectively referred to as “we,” “us,” or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from theoriginalonebrand.com (the “Site”).

By using theoriginalonebrand.com, you agree to the terms of this Privacy Policy.

1. Collecting Personal Information

We collect certain information about your device, your interaction with the Site, and the details necessary to process your purchases or respond to customer inquiries. Personal Information is any information that identifies or can identify you. Below are the types of Personal Information we collect:

A. Device Information

  • Examples: Version of web browser, IP address, time zone, cookie information, pages viewed, search terms, and interactions with the Site.
  • Purpose: To load the Site accurately, optimize user experience, and perform analytics.
  • Source: Automatically collected via cookies, log files, web beacons, tags, or pixels.
  • Disclosure: Shared with Shopify for website functionality and analytics.

B. Order Information

  • Examples: Name, billing address, shipping address, payment information (e.g., credit card numbers), email address, and phone number.
  • Purpose: To fulfill orders, process payments, ship products, prevent fraud, and provide order confirmations.
  • Source: Collected from you during checkout on the Site.
  • Disclosure: Shared with Shopify and third-party logistics providers for processing and delivery.

C. Customer Support Information

  • Examples: Name, email, phone number, purchase details, account preferences, and communication history.
  • Purpose: To provide effective customer support.
  • Source: Provided by you through forms, emails, calls, or chats on the Site.
  • Disclosure: Limited to relevant team members or service providers involved in resolving the issue.

2. Using Personal Information

We use your Personal Information to:

  • Process your orders and manage transactions on theoriginalonebrand.com.
  • Communicate with you about updates, promotions, or support.
  • Provide targeted advertisements based on your preferences.
  • Prevent fraudulent transactions and secure your account.

We process Personal Information based on:

  1. Your consent.
  2. The performance of a contract (e.g., fulfilling your purchase).
  3. Compliance with legal obligations.
  4. Our legitimate business interests, such as improving our services, marketing, and fraud prevention.

3. Sharing Personal Information

We may share your Personal Information with:

  • Service Providers: For example, Shopify powers our store. See their Privacy Policy: https://www.shopify.com/legal/privacy.
  • Legal Authorities: To comply with legal obligations, subpoenas, or other lawful requests.
  • Advertising Partners: For behavioral advertising purposes (see below).

4. Behavioral Advertising

We use Personal Information collected on theoriginalonebrand.com to provide targeted advertisements. You can opt out as follows:

For broader opt-outs, visit the Digital Advertising Alliance: http://optout.aboutads.info/.

5. Retention of Personal Information

We retain your Personal Information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless otherwise required by law. You may request deletion of your data by contacting us (see “Your Rights”).

6. Your Rights

GDPR (EEA Residents)

You have the right to:

  • Access your Personal Information.
  • Request corrections or deletion.
  • Restrict or object to data processing.
  • Request data portability.
  • Lodge a complaint with your local data protection authority. For more details, visit: https://ico.org.uk/make-a-complaint/.

To exercise your rights, contact us at info@theoriginalonebrand.com.

CCPA (California Residents)

You have the right to:

  • Know what Personal Information we collect, use, and share.
  • Request deletion of your Personal Information.
  • Opt out of the sale of your Personal Information.

To exercise these rights or designate an authorized agent, contact us at info@theoriginalonebrand.com.

7. Cookies

Cookies enhance your browsing experience on theoriginalonebrand.com by storing preferences and tracking usage. We use:

  • Necessary Cookies: Enable core functionality (e.g., login, checkout).
  • Performance Cookies: Monitor usage to improve the Site.
  • Advertising Cookies: Deliver targeted advertisements.

Manage cookies via your browser settings or visit www.allaboutcookies.org.

8. Automated Decision-Making

If you are an EEA resident, you have the right to object to processing based solely on automated decision-making. Shopify uses limited automated systems to prevent fraud, including:

  • Temporary denylisting of IP addresses and credit cards associated with failed transactions.

9. Do Not Track

We do not alter data collection practices in response to "Do Not Track" signals due to inconsistent industry standards.

10. Selling Personal Information (CCPA)

We do not sell Personal Information as defined by CCPA. Should our practices change, we will update this policy and provide instructions for opting out.

11. Changes to the Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. Updated versions will be posted on this page of theoriginalonebrand.com.

12. Contact Us

If you have questions or would like to exercise your rights, contact us at:

Email: info@theoriginalonebrand.com